Privacy Policy

Scope

This policy applies to ClearFlow Plumbing’s websites and services offered in Canada. We follow the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial laws, including Alberta’s PIPA, British Columbia’s PIPA, and Québec’s Law 25 (Act respecting the protection of personal information in the private sector), as well as Canada’s Anti-Spam Legislation (CASL).

“Personal information” means information about an identifiable individual. This policy covers personal information we collect online (our website and forms) and offline (phone, text, or in-person scheduling).

• Controller: ClearFlow Plumbing, operating in Canada.
• Legal bases: consent, performance of a service/contract, legitimate interests, and compliance with legal obligations.
• International transfers: if data is processed or stored outside your province or outside Canada, it may be subject to foreign laws; we use safeguards such as contractual protections.

Data We Collect

• Contact details (name, email, phone, address).
• Service information (appointments, property details, issues described).
• Usage data (pages visited, device info) if analytics cookies are accepted.

Optional data you may provide includes photos or videos of plumbing issues, access instructions, and feedback. Payment details are processed via compliant providers; we only receive confirmation and necessary billing references.

Cookies and similar technologies are used only with your consent where required. Essential cookies enable core site functionality; analytics and performance cookies are optional.

How We Use Data

We use data to provide services, deliver quotes, schedule technicians, process payments, and improve our offerings. We do not sell personal data.

• Scheduling and dispatching technicians; communicating appointment updates.
• Customer support and warranty administration.
• Fraud prevention, security, and troubleshooting.
• Analytics and service improvement when you consent to non-essential cookies.
• Marketing communications in compliance with CASL; you may unsubscribe at any time.

We may share data with vetted service providers (e.g., scheduling, billing, communications) under contractual confidentiality and security obligations. We disclose personal information if required by law, to protect our rights, or with your consent.

Retention: We retain personal information only as long as necessary for the purposes described or as required by law. Criteria include service history, warranty periods, and legal hold requirements. When no longer needed, data is securely deleted or anonymized.

Your Rights

You can request access, correction, or deletion of your data where applicable. You can also withdraw cookie consent at any time.

• Access: Request a copy of your personal information and details about how it is used.
• Correction: Ask us to update incomplete or inaccurate information.
• Deletion: Request deletion where permitted by law and consistent with our retention obligations.
• Portability (Québec Law 25, where applicable): Obtain your information in a structured format.
• Consent management: Change your cookie preferences at any time.

To exercise these rights, contact our Privacy Officer (see Contact). For cookie preferences, you can manage consent here: Withdraw/Change cookie consent.

Security

We use administrative and technical safeguards appropriate to the sensitivity of the data.

• Encryption in transit, access controls, and least-privilege policies.
• Vendor due diligence and contractual security obligations.
• Employee training and acceptable use standards.
• Incident response procedures; if a breach posing a real risk of significant harm occurs, we will notify you and relevant authorities as required.